Privacy policy
Flight Risk E-Bike Privacy Policy
This Privacy Policy describes how Flight Risk (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from flightrisk.ae (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by updating the date of this Privacy Policy and providing notice through the Site or other means. Your continued use of the Site following the posting of revised Privacy Policy means that you accept and agree to the changes. However, we will seek prior consent for any material changes to how we use personal information that was collected under a prior version of this Privacy Policy.
How We Collect and Use Your Information
We collect information in various ways, including when you provide it directly to us, when third parties provide it to us, and when it is collected automatically through your use of the Site.
Information You Provide Directly
We collect information you provide directly, such as when you create an account, make a purchase, sign up for our mailing list, respond to a survey, fill out a form, or communicate with us. This information may include:
- Contact information, such as your name, email address, postal address, and phone number
- Payment information, such as your credit card or debit card number, expiration date, and CVV code
- Account information, such as your username, password, and account preferences
- Communications, such as feedback, comments, questions, and other correspondence
Information Collected Automatically
When you use the Site, we automatically collect certain information about your device and your use of the Site, including:
- Device information, such as your IP address, browser type, operating system, and device identifiers
- Usage information, such as the pages you visit, the links you click, the searches you perform, and the time and duration of your activities
- Location information, such as your general geographic location based on your IP address
- Cookies and similar tracking technologies, as described in our Cookie Policy
Information from Third Parties
We may receive information about you from third parties, such as:
- Payment processors and financial institutions
- Shipping and delivery providers
- Marketing and analytics partners
- Social media platforms
- Other business partners and service providers
How We Use Your Information
We use the information we collect for various purposes, including:
- Processing and fulfilling your orders
- Providing customer service and support
- Sending promotional emails and marketing communications (with your consent)
- Personalizing your experience on the Site
- Analyzing and improving the Site and our services
- Detecting and preventing fraud and other illegal activities
- Complying with legal obligations
Order Confirmation and Delivery Notifications
Once you place an order on our website, you will automatically receive a confirmation email to the email address provided at checkout. This email will include the full details of your order and, once your order has been dispatched, your delivery information — including your shipping address, estimated delivery timeframe, and any applicable tracking details. These communications are sent to keep you informed throughout the fulfillment process and to ensure a smooth delivery experience. Please ensure that your email address is entered accurately at the time of purchase so that you receive these important updates.
How We Share Your Information
We may share your information with third parties in the following circumstances:
- Service providers: We share information with vendors, consultants, and service providers who perform services on our behalf, such as payment processors, shipping providers, and marketing partners
- Business transfers: If we are involved in a merger, acquisition, bankruptcy, or other business transaction, your information may be transferred as part of that transaction
- Legal requirements: We may disclose your information if required by law or if we believe in good faith that such disclosure is necessary to comply with legal obligations, enforce our terms of service, or protect the rights, privacy, safety, or property of Flight Risk, our users, or the public
- With your consent: We may share your information with third parties if you give us explicit consent to do so
Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
All credit/debit cards' details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties. https://flightrisk.ae/ will not pass any debit/credit card details to third parties.
https://flightrisk.ae/ takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, https://flightrisk.ae/ cannot guarantee the security of any information that is disclosed online.
https://flightrisk.ae/ is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties, different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access your personal information
- The right to correct or update your personal information
- The right to delete your personal information
- The right to opt-out of marketing communications
- The right to data portability
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.
Cancellation Policy
Customer can cancel their order/requested services within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.
General
The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, Customers are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.